FREQUENTLY ASKED QUESTIONS
Have any more questions? Let us know!
What's your money-back guarantee?
We offer a 100-day money-back guarantee on all Burnex products. If you're not completely satisfied with the results, simply contact us at support@burnex.co.uk within 100 days of purchase for a full refund. Less than 0.5% of our customers use this guarantee, but we stand behind our products 100%.
How long do orders take to ship?
We offer FREE EXPRESS SHIPPING on all UK orders over £50! Orders under £50 are also sent with Express Shipping but are subject to a £4.99 fee.
Most orders are dispatched within 1 business day and typically arrive within 1-2 business days via Royal Mail. You'll receive tracking information once your order ships so you can follow its progress.
How do I return an item if needed?
Returns are easy! Contact our customer service team at support@burnex.co.uk within 100 days of purchase, and we'll guide you through the simple return process. Whether you'd like a refund or exchange, we're here to make it hassle-free. Most returns are processed within 5-7 business days of receipt.
Why choose Burnex?
Burnex designs grilling tools that actually get used. While most BBQ tools are either cheap multi-packs that break quickly or novelty items that collect dust, we focus on premium construction and real functionality.
The 9-in-1 spatula combines essential grilling functions into one expertly crafted tool, eliminating the clutter of multiple utensils. We've built our reputation on products that become go-to essentials, not drawer fillers.
The same quality that made our firelighters the #1 rated on Amazon goes into every spatula we craft. When you choose Burnex, you're choosing a tool designed to last and built to be used at every single cookout.
Burnex was built on a simple promise: create products that actually work when you need them. Whether you're lighting a cozy winter fire or searching for the perfect BBQ gift, we deliver quality that lasts. With over 14,000 satisfied customers who keep coming back, we've proven that when you build something properly, people notice. That's the Burnex difference.
Our customer service team is available from
Monday - Friday, 9:30 AM GMT to 5:30 PM GMT
Information
Newsletter
Sign up to receive our offers in preview. Exclusions apply
*By filling in your email you are agreeing to receive email communications from us. This can be changed at any time.
Burnex was built on a simple promise: create products that actually work when you need them. Whether you're lighting a cozy winter fire or searching for the perfect BBQ gift, we deliver quality that lasts. With over 14,000 satisfied customers who keep coming back, we've proven that when you build something properly, people notice. That's the Burnex difference.
Our customer service team is available from
Monday - Friday, 9:30 AM GMT to 5:30 PM GMT
Sign up to receive our offers in preview. Exclusions apply
*By filling in your email you are agreeing to receive email communications from us. This can be changed at any time.
Burnex was built on a simple promise: create products that actually work when you need them. Whether you're lighting a cozy winter fire or searching for the perfect BBQ gift, we deliver quality that lasts. With over 14,000 satisfied customers who keep coming back, we've proven that when you build something properly, people notice. That's the Burnex difference.
Our customer service team is available from
Monday - Friday, 9:30 AM GMT to 5:30 PM GMT
Newsletter
Be the first to access new product drops, exclusive promotions, and exciting giveaways!